Technical reports 2010

A-2010-1 Petteri Kettunen, Large-scale Global IT Transformation: An Insider’s Account. January 2010.
Abstract. Information technology (IT) advances and Information Systems (IS) research have substantially underpinned organizational change in business organizations. Organizational change has been largely researched; however, organizational change of IT itself, especially from the middle management point of view, has not been a mainstream research topic. IS research has focused on research topics which will advantage large corporations' driven global organizational transformation processes. IS researchers have often taken a technocratic and managerial organization structure development approach. In spite of the fact that global organizational transformation has brought about economic progress, it has been shown that organizational change initiatives may fail to reach their stated objectives.
This dissertation presents a comprehensive IT transformation narrative within the context of a manufacturing company. A participatory researcher, IT manager perspective is introduced. The study will explore the IT transformation process from a local, functional, and decentralized IT organization to a global, process-oriented, and centralized IT organization. A richer understanding of IT transformation as a more complex concept than IT restructuring is discussed. The research methodology is a theory testing and theory building single case study within the context of a large-scale global organization.
The findings of this study support the view that IT transformation processes must be analysed and discussed with a focus not only on the phases of implementation of change, but also include the pre-change phase where the arena is set, as well as the post-change phase where the success and sustainability of the IT transformation unfolds. First, the case description identifies the major phases of a large-scale IT transformation process from a functional and decentralized IT organization into a process-oriented centralized IT organization in the context of the case organization. Second, in this study a prescriptive method of IT transformation is developed from the presented case description. Third, refinements to the positive theory are introduced on the basis of realization experiences. Fourth, many earlier studies have mainly focused on how IT is aligned with business instead of how IT and business are aligned with each other. This case study provides evidence for the conclusion that one-sided, IT-driven restructuring in business relationship management may have an effect on the success of business and IT partnership realization. Fifth, c hange impact evaluation within the context of the case study organization is presented. In this dissertation novel insights into large-scale organizational IT transformations are revealed and submissions for further research and implementation of complex organizational change initiatives are introduced.
Keywords: IT transformation, radical change, organizational change, business and IT alignment, globalization, case study research
Ph. D. Dissertation.
A-2010-1 has appeared electronically in Acta Electronica Universitatis Tamperensis, vol. 934

A-2010-2 Turkka Näppilä, Katja Moilanen and Timo Niemi, RXQL: An SQL-like Query Language for Selecting, Harmonizing, and Aggregating Data from Heterogeneous XML Data Sources. February 2010.
Abstract. Until now, the applications that process of both (structured) relational and (semi-structured) XML data presuppose that two incompatible query languages--relational (e.g. SQL) and path-oriented (e.g. XQuery)--are synchronized. In this paper, we introduce an expressive XML query language, called RXQL, through which XML data can be manipulated relationally. The basis for the design and implementation of RXQL is the XML relation representation developed in our previous work. It gives an exact and unambiguous relational representation for any XML document. The query formulation in RXQL is declarative and the user avoids the use of XML notation, iterative structures, and path expressions unlike in typical XML languages. Data grouping and aggregation assume that the data in autonomous and heterogeneous data sources are represented in one uniform way, that is, they are harmonized. Due to the semi-structured nature of XML data, their harmonization is more demanding compared with the harmonization of structured data. However, RXQL supports the specification of data harmonization, grouping, and aggregation at a high abstraction level. We show that the efficient processing and storage facilities of the existing relational database management systems can be directly utilized in the various phases of the implementation of RXQL, since the XML relation representation behind our query language is compatible with the relational model.

A-2010-3 Taina Kaapu, Reaching the Diversity of Users' Understandings: A Methodological Renewal. September 2010.
Abstract. "Youngsters often share their own pictures and information about  themselves in the Internet" or "To support their buying decisions,  Finnish people eagerly use discussion groups and web pages for price  comparisons" are quotations the like of which can again and again be  seen in the media. Often also in the scientific discussions the users  of computers are described through diverse groups. However,  "youngsters" or "Finnish people" as such cannot use computers. The  users of computers are individuals.
The goal of this dissertation is to examine how individual users'  diversity of understandings can be studied in the information systems  science. An interpretative research approach called phenomenography  has been used for collecting and analysing the diversity of users'  interpretations. The users of information technology have been studied  empirically in the context of e-commerce.
The users have varied understandings of information technology.  Thinking of users as a single group may lead to incorrect  interpretations. The user tests and interviews included in this study  show the diversity of individuals' understandings. For example,  privacy in electronic commerce may mean to some users only threats,  even though in general privacy and its protection are seen as  something positive. Another example is that when discussing virtual  prototypes of products the user can concentrate mainly on the  possibilities of the presentation technology. In this situation the  user bypasses the primary product features.
The results of this study show that the research approach employed  here has the advantage of reaching a multilevel understanding of  users' conceptions. By moving from one level to another the researcher  can: 1) report individuals' conceptions, 2) present classifications of  individuals' conceptions, 3) present categorizations using aspects of  conceptions, and 4) create forms of thought. All of these levels can  comprise relevant research results. When the researcher creates forms  of thought the result represents a model of the studied phenomenon in  a multilevel fashion.
Keywords: users, information systems, experiences, views of technology, understandingtechnology, trust, privacy,virtual product experience, virtual prototypes of products, electronic commerce, consumers, information systems science, research methods, interpretativestudies, phenomenography
Ph. D. Dissertation.
A-2010-3 has appeared electronically in Acta Electronica Universitatis Tamperensis, vol. 991

A-2010-4 Martti Karjalainen, Large-scale migration to an open source office suite: An innovation adoption study in Finland. September 2010.
Abstract. This study investigates the largest transition in Finland to an open source office suite and to an open standard for office documents. The IT environment of the open source OpenOffice.org migration involves more than 10 000 workstations in the Finnish Ministry of Justice and its administrative sector.
Methodologically, the research is a longitudinal innovation adoption study covering the 7­year time span from 2003 to 2010. The study applies and tests the organizational innovation adoption process model originally developed by Everett Rogers. In addition to the theory-testing approach, the study includes artifact-building and artifact-evaluation activities of design research. The research view of the study introduces a participatory researcher's implementation perspective where the researcher as a staff member of the organization has been in charge of the adoption of the innovation in the organization.
The findings of the study provide contributions both to IS research and practice. The events of the study give reason to suggest that the characteristics of the open source software with low-cost licenses call for improvements in the organizational innovation adoption stage model. The findings suggest that the predefined order of stages in the innovation process and sharp distinctions between stages should not be expected in organizational innovation adoption. As a new model and method, the study provides a complementary framework for the instrumentation and documentation of the open source innovation process in the organizational context. The study confirms several results from previous research and practice, especially the importance of top management support, systematic open source skill building and the presence of innovation champions in the adoption of open source solutions.
For IS practice, the study shows that the transition to an open source office suite is feasible in a large-scale context and that substantial benefits can be achieved as the result of the transition. For the user organizations of open source software, lower cost has been the most commonly cited benefit and one of the main reasons for adopting open source. Other often cited considerations include strategic goals like the facilitation of more sovereign IT governance and the reduction of vendor dependence through open source solutions and open standards. The study addresses several practically important issues involved in the adoption of open source, e.g., the analysis of software functionality and interoperability, cost evaluations, installation and configuration issues, local language support issues, additional tools to support the migration, user training and support, technical support, and software usage measurements. The evaluation of costs in the study indicates that the migration to the open source office suite platform will benefit the target organization of the study with impressive cost savings when compared to the deployment of a comparative proprietary office suite platform. The study applies numerous best practice approaches which together with the rich insight provided by the research should benefit other organizations considering open source office suite adoptions both from the perspectives of management and implementation.
Keywords: Innovation adoption, open source migration, office suite, OpenOffice.org, ODF
Ph. D. Dissertation.
A-2010-4 has appeared electronically in Acta Electronica Universitatis Tamperensis, vol. 997

1992-2005
2006
2007
2008
2009
To the upper level